Have a question? Phone 01392 590145

Frequently Asked Questions

Entry and Exit

How do I get entry to my unit?
At Blockspace, you can enter the facility and your unit using just your mobile phone. Before your move-in date, you will receive a text message to your mobile phone with instructions on how to set this up. It will require the download of the Blockspace app from either the Apple or Android app store.

How to I download the app?
Follow the instructions on the text message sent to you, which will take you to the Apple or Android app stores, depending on which device you have.

I don't have an Apple or Android device, can I still get access?
Yes you can, though you will need to use a Fob which requires a deposit payment. Call us on 01392 590145

Why won't the gate/unit/entrance open for me?
If it is after 9pm and before 8am, the doors are only set to allow exit. If it is not opening for another reason, contact us on 01392 590145

Opening hours

When are you open?
We are open every day, 365 days a year, from 8am until 9pm.

What happens if I'm in my unit after closing time?
You can exit your unit and the facility but you cannot re-enter until 8am.

Will there be any employees on site when I arrive?
Unless you have previously arranged to meet a member of our team on site, it is unlikely there will be any employees on site when you arrive.

Packing and Unloading my stuff

I need boxes and packing materials. Do you sell them?
Not at the moment but we will be reviewing this to see if it's something our customers require.

Is there anyone on site to help me unload or load my stuff?
While employees are sometimes on site, you should always plan to unload and pack your items yourself.

Are there any steps to enter the facility? 
The facility entrance includes a short ramp. If you are located on the 1st floor there are two flights of stairs.

How close can I park to my unit?
Depending on car park availability, you will be able to park directly outside the facility. It is then a short walk into the facility and to your unit.

Are there any dollys or trolleys at the site to aid with unloading/packing?
There may be dollys or trolleys on site to help you with unloading, but these are not always available and may not be suitable for your needs. Please plan to bring your own assistance if required.

Booking my unit

Can I book online?
Yes you can. Simply follow the online instructions and you can complete your booking.

Can I book by phone?
Yes, though it will take longer and the lowest available prices are online.

What payment options are there?
You can pay using any major debit or credit card, including American Express.

Cancelling my booking before I move in

Can I cancel before I move in even though I have sent through my payment details?
Yes you can. To cancel your booking, either log in to your Blockspace account online, or call us on 01392 590145.

Moving out

I want to move out and/or cancel future payments. What do I need to do? 
The quickest way to move out is to log into your Blockspace account online and cancel. If you require any assistance, call us on 01392 590145.

I want to move out immediately. Can I get a refund on payments made to date?
You can move out at any time (subject to opening hours). However, payments are made monthly in advance and are non-refundable.

Location of Blockspace Exeter

Where is Blockspace, Exeter facility?
We are located in St David's Hill Exeter, almost opposite Exeter St Davids station.


I want to get in touch with Blockspace. How do I do that?
You can email us at info@blockspacestorage.com or call us on 01392 590145.